Returns & Refunds Policy

Effective: 3 September 2026

1. Custom and Personalised Orders

Many Inkfinity products are made, printed or personalised to customer-approved specifications. Change-of-mind returns or exchanges are generally not accepted for customised or personalised products once production has begun.

2. Defective, Damaged or Incorrect Goods

If an item is defective, damaged or materially different from the confirmed order, contact us promptly with your order details, photographs and a description of the issue. We may ask to inspect or receive the affected item before determining the appropriate remedy.

Where a claim is accepted, the appropriate remedy may include correction, reprint, replacement or refund, depending on the circumstances and applicable law.

3. Customer-Approved Artwork

An item will not normally be treated as defective solely because it reproduces an error contained in artwork, spelling, sizing, placement or other details that the customer supplied or approved. This does not affect rights that cannot lawfully be excluded.

4. Non-Custom Goods

Where we supply a standard, non-personalised item, any return arrangement will be communicated with the order and remains subject to applicable Mauritian consumer law.

5. Return Costs

Do not return goods without first contacting us. We will advise the appropriate return or collection procedure and, where applicable, responsibility for transport costs.

6. Statutory Rights

This policy does not limit any rights or remedies available to consumers under applicable Mauritian law.